FAQs

When goods are loaded onto the courier it is no longer in our direct control, at this point the purchaser assumes the risk for any loss or damage for the goods while they are in "transit".

The courier keeps their delivery charge as low as possible and DO NOT include insurance in their delivery quote, they do however offer optional insurance at a relatively small cost.

Based on our experience most people elect not to pay for insurance and assume the risk of not doing so.  So to be clear - if you haven't taken out transit insurance and the item is lost or damaged in transit then you are liable for any loss, if you have taken out transit insurance then you are covered.

As a default transit insurance is not included in your delivery fee, however you do have the option to add it when placing your order.

Historically we seldom have an issue with our freight getting lost or damaged. To avoid potential damaged or missing item disputes it's advisable for the buyer to check the condition of the goods on arrival (before signing receipt of such).  Also refer to FAQ  “Will my item be replaced if damaged in transit?”